Consumer Grievance Redressal

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A consumer has a right to register his complaint if he is not satisfied with the services provided by SRGHFL.

There are four main ways to complain - in person, by telephone, by mail/post or by e-mail/internet.

Complaints received through all these channels must be handled efficiently and swiftly. If consumer’s complaint is not resolved within the prescribed time frame or if he is not satisfied with the solution provided by us, he can approach NHB with his complaint.

Consumers may register their complaint through :
  • Call at SRG Housing Finance Limited (SRGHFL), 6 days a week between 10.30 am and 5.00 pm.
  • For specific complaints pertaining to Loan Services, by writing to: cgrcell@srghousing.com
  • Visit to SRG Housing Finance Limited (SRGHFL): Consumers can Visit our office(s) and log their complaint in the complaint register maintained by the company (during working hours).

Consumer can write in or meet our officials for explaining the details concerned and he/she will respond accordingly.

Escalation Mechanism

In the absence of any revert / unsatisfactory revert within 7 working days, a person may escalate his complaint using below, based on his convenience:

  • To escalate complaint in person
  • To redress the grievances, consumer may write to the designated senior officials at the address below or on Company’s website, clearly stating the nature of their grievance along with necessary documents, if any. A copy of the same will be returned to the borrower with dated acknowledgment.

    By visit or through letter:
    To Manger/officer in charge,
    SRG Housing Finance Limited
    321 S.M. Lodha Complex, Near Shastri Circle
    Udaipur (Rajasthan)-313001
    Phone: 0294-2561882, 2412609
  • To escalate complaint through other medium:
  • By e-mail: cgrcell@srghousing.com
  • If a complaint has been received in writing from a consumer, Company shall endeavour to send him/her an acknowledgment / response within a stipulated time. If the complaint is relayed over phone at company's designated telephone, the consumer shall be kept informed of the progress within a reasonable period of time.
  • We normally take up to seven working days to respond.
  • The designated official will initiate necessary action making all efforts to resolve the same expeditiously.
  • In case your complaint does not receive response from the company within reasonable time or is dissatisfied with the response received, you may approach the Complaint Redressal Cell of National Housing Bank by lodging its complaints in Online mode at the link https://grids.nhbonline.org.in OR in offline mode by post, in prescribed format available at link http://www.nhb.org.in/Grievance-Redressal-System/Lodging-Complaint-Against-HFCs-NHB%E2%80%93Physical-Mode.pdf, to Complaint Redressal Cell, Department of Regulation & Supervision, National Housing Bank, 4th Floor, Core 5A, India Habitat Centre, Lodhi Road, New Delhi -110003.